FAQs

Sizing

What size do I order?

Please note that you will need to size up for most of our shoes according to our size charts. Use your street shoe size to convert.


Backorders

How can I tell if an item is on backorder?

When you select a specific item and/or size, an “Out of Stock” message will appear on the page.

If I order something that is backordered, when will my card be charged?

All credit card orders are charged and paid in full at the time the order is placed. This includes backordered and in-stock items.

When I log into my account, the order says “pending fulfillment.” What does that mean?

Pending fulfillment simply means your order has been processed and is waiting to be packed and shipped. If the order has said pending fulfillment for over 2 business days, it is likely that the item is on backorder, and will not ship until the item is in stock.


Care

How do I wash my shoes?

Do not put shoes in the washer or dryer. Use a mild soap/ detergent and a warm soft cloth to gently buff out the dirty areas on the shoes.

How do I care for my shoes?
  • Always untie laces before removing shoes.
  • When not wearing the shoes, keep them in the Nfinity case.
How do I wash my backpack or makeup case?

Do not put your backpack or makeup case in the washer or dryer. Use a mild soap/detergent and a soft cloth dampened with lukewarm water to gently buff out the dirty areas on the item. Never use hot water.


Personalization

Do you offer embroidery/ decorating on backpacks?

Nfinity does not offer embroidery/ decorating as an add-on feature. If this is something you are interested in having done, please take the backpack to an embroiderer or t-shirt printing company in your area.

Can I special order a different size shoe or a different color backpack?

Nfinity does not offer custom or special order items.


Contact

How can I contact customer service?

You can email customerservice@nfinity.com to reach one of our outstanding customer experience specialists.