RETURNS & EXCHANGES

Items purchased on Nfinity.com may be exchanged or returned for store credit within 14 days of delivery. Start your return within 14 days, then ship it back within 28 days using the label we provide. We do not offer refunds to your original payment method, with the exception of defective merchandise.

Items that appear worn, have been written on, personalized, or are otherwise not in restockable condition cannot be returned. Custom items cannot be exchanged or returned — please contact your sales rep with any custom-wear issues.

Returns & Exchanges FAQ

How do I start a return or exchange?

Visit our RETURNS PORTAL, choose an exchange or store credit, and we'll email you a free prepaid USPS return label (US Orders). Please use that label — returns sent on your own label can't be guaranteed quick processing.

How long does an exchange take?

Your replacement order is released the same day your return is delivered back to us, and exchange orders ship free. Most exchanges complete in about a week door-to-door. You can track everything in the RETURNS PORTAL.

How is store credit issued?

Once your return arrives and passes quality check, your store credit is emailed to you as a digital gift card. It never expires and works on anything at Nfinity.com.

Can I exchange an item that wasn't purchased on Nfinity.com?

Only items bought directly from Nfinity.com or an Nfinity Representative can be returned to us. Items purchased through a third party (Amazon, GTM, etc.) must be returned to that vendor.

What if my item is defective?

We stand behind our products. If you believe your item is defective, start a request through the RETURNS PORTAL within 30 days of delivery — our QC team will review it. Defective merchandise qualifies for replacement or refund to your original payment.

Can international orders be returned or exchanged?

Yes — use our INTERNATIONAL RETURNS PORTAL. Credits on international orders may be reduced by cross-border shipping and handling fees.