RETURNS & EXCHANGES
By policy, Nfinity Athletic does not process refunds. We offer one, no-cost exchange on each order (within 30 days of purchase), and returns for store-credit only after that. Certain exceptions can be made on a case-by-case basis (see below).
We are unable to accept exchanges for items that appear worn, show signs of wear, have been written on, personalized, or are otherwise not in a condition to be restocked.
In the case of manufacturers defects (subject to evaluation by our QC team), returns are accepted but must be initiated within 30 days of purchase.
**Please note, custom items are not able to be exchanged or returned**. If you have an issue with your custom wear items please reach out to your sales rep.
To submit a request for an exchange visit our self-service.
Once the item is received and inspected your exchange will be processed or your credit issued. To expedite the process, please follow the instructions in the portal and use the tracking number provided. If you send your return back on a separate label, we cannot guarantee speedy processing - please provide a tracking number with your request
FAQ:
Can I exchange an item that wasn't purchased through your website?
Only items bought directly from Nfinity.com or an Nfinity Representative can be exchanged by Nfinity. Any items purchased through a third party (i.e. Amazon, GTM, etc.) must be returned to that vendor.
Can I return an item?
Yes, all items purchased are available for a one-time exchange or store credit within 30 days of purchase. We do not offer refunds. Please visit our Exchanges Portal to process an exchange.
Do you provide a return label?
Yes, our Exchanges Portal will provide a USPS tracking number that you should keep for your reference.
How long does it take for my exchange to be processed?
Up to 14 days depending on inventory availability. You can track the status of your exchange by clicking here.
Defective Replacement Policy
We at Nfinity Athletic stand behind all of our products. Each item purchased from our site comes with a 30 day manufacturer's warranty. If within this time frame, you believe your product to be defective, please follow the instructions (above) to return it to us.
If you purchased one of our products from an authorized vendor, please reach out to their customer service team to discuss their warranty policy.
If you purchased one of our products from a vendor not authorized by Nfinity cannot be liable for defects - compensation MUST be pursued with the vendor.