What is the shipping process?
In-stock items, expedited or ground orders, ships within 48 business hours of ordering. Your selected shipping method and shipping transit time will begin once the order has been processed and shipped from our warehouse.
Some orders may take longer to process. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. If the item is backordered, it will ship once it is back in stock.
You sent me an email letting me know that my order has shipped, but the tracking number isn’t working. Why?
The tracking number will activate at the end of the business day in which an order ships. Please wait until the end of the business day and retry the tracking number. If the tracking number still is not activated, please email customer service.
Can I expedite the shipping on my order?
Please keep in mind, expedited shipping also follows our 48 business hour processing guidelines. The expedited shipping only guarantees the time to deliver. Also, expedited shipping does not always mean the item in in stock and/ or available for at-once shipping.
In stock orders placed after 2 PM (EST) will process on our next business day. Pre-orders (items not in stock) will ship out on our next business day after the inventory is available.
- FedEx Home Delivery is Tuesday-Saturday
- FedEx Ground is Monday-Friday
- Priority Shipping is Monday-Friday. Please note that processing time still applies when you choose an expedited shipping method. If you place a priority shipping order on Monday, the item will ship out after it is processed and will deliver the next day. First Priority Overnight guarantees next day delivery (from when the order ships) at 10:30 AM and Priority Overnight guarantees delivery by 3:30 PM (next day after order processing.)
*Nfinity is not responsible for lost or stolen packages. If you did not receive your package but your tracking information is showing it's been delivered, you must file a claim with the carrier for the lost package. You can do this by visiting the carrier website or calling the carrier's customer service team.
Do you ship internationally?
Yes, we offer International shipping; however, we recommend ordering through one of our international distributors to avoid high shipping costs and duties/fees. Nfinity is not responsible for refunding additional international shipping fees. For more information, visit INTERNATIONAL ORDERS under our Customer Care section.